Contact INSTANT.CREDIT
Questions about applying, what a loan costs, a payment coming due, or a complaint — this is where to reach us.
Send us a question
We answer every enquiry within one business day. This form is for questions — applications are taken online, through the application itself.
Other ways to reach us
Email is fastest. If your payment is due today, call — do not wait for a reply.
Phone
(514) 600-0924Licensed office
2233 Argentia Road, Unit 302
Mississauga, Ontario L5N 2X7
This is the main office on our Ontario payday lender licence. It is not a storefront — everything is done online.
Privacy Officer
privacy@instant.creditINSTANT.CREDIT S.E.C is licensed as a payday lender in Ontario under the Payday Loans Act, 2008, licence no. 4741682 (expires 2027-09-03).
Our payday lender licence is issued by Ontario and covers Ontario residents only. If you live in another province, we cannot lend to you and you will need a lender licensed where you live.
When we may contact you
If you fall behind on a payment, Ontario limits when a lender may call you. These are those limits.
- Monday to Saturday: not before 7 a.m. and not after 9 p.m., your local time.
- Sunday: only between 1 p.m. and 5 p.m.
- Not at all on eleven listed statutory holidays.
A call outside those hours is not one we are permitted to make. If you receive one, tell us and tell the Ministry.
If something has gone wrong
Tell us first — most things are fixed the same day. If we cannot resolve it, you can take it to the regulator, and you do not need our permission to do so.
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1. Come to us
Email support@instant.credit with your name, the phone number on your file and what happened. We acknowledge every complaint within one business day and aim to resolve it within ten.
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2. Take it to the Ministry
Ontario payday lenders are licensed and supervised by the province. You can verify our licence, or make a complaint about us, directly with the regulator — at any time, whether or not you have raised it with us first.
Ministry of Public and Business Service Delivery, Consumer Services Operations Division
- Phone: (416) 326-6203
- Email: CPOLicensing@Ontario.ca
- Quote licence no. 4741682.
Complaints about how we handled your personal information can also go to our Privacy Officer at privacy@instant.credit, and from there to the Office of the Privacy Commissioner of Canada.